Information We Collect

We collect information about you when you provide it to us, when you use our apps and mobile app and services.

Information you provide to us

We collect information about you when you input it into the app or mobile app and services or otherwise provide it directly to us.

Personal data submitted through our app or mobile app and services include the details you submit when you create an account, participate in any of the mobile app and services, fill out a form, apply for a being a service provider, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, phone number, date of birth, gender and any other information you choose to provide.

Information we collect from other Sources

We may also obtain information from other sources, such as social media platforms, and third-party mobile app and services and combine that with information we collect through our mobile app and services for purposes of advertising and user authentication.

Other mobile app and services you link to your account

We receive information about you when you integrate third-party apps or link a third-party service with our mobile app and services. For example, if you create an account or log into the mobile app and services using your Apple Login, we receive your name and email address as permitted by your Apple profile settings in order to authenticate you.

Use of Information

We may use information about you to:

Enable you to have full access to the mobile app and services;
Provide, maintain and improve the mobile app and services;
Send you technical notices, updates, security alerts, and support and administrative messages;
Respond to your comments, questions and requests, and provide customer support;
Communicate with you about products, mobile app and services and offers, and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage and activities in connection with the mobile app and services;
Notify you about important changes to the mobile app and services, including changes or updates to this Privacy Policy;
Sharing of Information

Sharing with other Service users

When you use the mobile app and services, we share certain information about you with other Service users in your account.

Sharing with third parties

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our mobile app and services.

We do not sell your User Personal Information for monetary or other consideration.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Information Storage and Security

We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage.

How long we keep information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Account information

We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the mobile app and services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our mobile app and services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our mobile app and services, not to specifically analyze personal characteristics about you.

Marketing information

If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our mobile app and services, such as when you last opened an email from us or ceased using your account.

How to Access and Control Your Information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

Your Choices

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into the mobile app and services and contacting us on privacy@basirly.com.

Access and update your information

Our mobile app and services give you the ability to access and update certain information about you from within the app. You can update your profile information within your profile settings and modify content that contains information about you.

Deactivate your account

If you no longer wish to use our mobile app and services, you may be able to deactivate your mobile app and services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact us on support@basirly.com. For more information on how to delete your information, see below.

Delete your information

Our mobile app and services give you the ability to delete certain information about you from within the app. For example, you can remove content that contains information about you u, and you can remove certain profile information within your profile settings. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it by contacting our privacy team on privacy@basirly.com Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Opt out of communications

You may opt out of receiving promotional emails by following the instructions in those emails or by emailing support@basirly.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Our policy towards children

The mobile app and services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us on privacy@basirly.com

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

Consent: You have given your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre*contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect your vital interests or of another natural person.

Your Rights under the GDPR

We undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights.

You have the right under this Privacy Policy, and by law if you are within the EU, to:

Request access to your Personal Data. The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact Us to assist you. This also enables you to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about you. You have the right to to have any incomplete or inaccurate information we hold about you corrected.
Object to processing of your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
Request erasure of your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.
Request the transfer of your Personal Data. We will provide to you, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where ye used the information to perform a contract with you.
Withdraw your consent. You have the right to withdraw your consent on using your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.

Changes To Our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the mobile app and services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the mobile app and services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the mobile app and services and deactivate your account(s), as outlined above.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: privacy@basirly.com